Loading...
WESTLAKE Total Solutions, Inc. is a part of the Amcor Group of Companies providing highly skilled, personable, competent and industrious service staff to satisfy our Customer Partners at all times.
We design, deploy, and manage Business Services sharing our business management expertise in improving our customer's processes.
Introducing to and sustaining Employee Professionalism with clients is an important part of our success and ability to satisfy 'the customer' at all times. We strive to educate associate employees in industry accredited areas and encourage further and ongoing education in these areas. We also encourage key principles to maintain a keen and "well oiled" team, implementing those principles within our Core Values. Management Training and Specialist Training is carried out at our Head Office in our dedicated training room all FREE OF CHARGE.
Causes of Stress
Releasing Accumulated Stress
Handling Stressful Situations
The Elements of Relaxation
Relaxation & Healing
Creating a Productive Environment
Techniques for handling difficult callers, visitors & task with ease
Phone Techniques that will de-stress your day and keep you in control
How to keep you cool under pressure even when others are angry or upset
Down to earth ways to protect an image that commands respect
How to juggle multiple responsibilities and the priorities of more than one boss
Safety Update: What you must know in handling security threats and dangerous situations
Attire
Proper Posture
Business Etiquette
Integration: Putting Them All Together
Harness the tools of result-oriented communication
Handle conflicts, difficult people, and confrontation with composure
Use listening skills to your advantage
Persuade, negotiate & achieve power over people
Say it with tact
Get your point across in meetings and before groups
Start conversations, build rapport and leave a positive impression
The Telephone as a Service Tool
Managing Customer Concerns & Complaints
The Telephone as a Selling Tool
Integration: Putting Them All Together
Basic Housekeeping
Safety & Security in Housekeeping
Cleaning Supplies & Procedures
Floor Care Preparation & Protection
Floor Care Maintenance
Demonstration & Hands-On
Customer Service Policy
Progressing Towards Superior Customer Relations
Basic Rules of Customer Service
Understanding Customer’s Needs & Wants
The Armors of Service Providers
How to Develop your Personal Strategic Direction
How to Acquire the Attitude of a Winner
How to Find your Future Clients
How to Become a Master of Questions & a Focused Listener
How to Demonstrate the Value of your Product/Service
How to Instantly Identify & Adjust your Style to your Prospect Client
Understanding the Basic Management Framework
Planning your Way to Increase Productivity
Communicating your Way to Success
People Development Approaches
Organizing for Maximum Results
Leadership for Results
Building Identity, Pride & Commitment
Motivation for Individual & Organizational Productivity Delegation
Basic Control Processes
Budgeting for Results
Customer Development & Loyalty
Building
Increase Confidence by Learning & Mastering Conversation
Technique & Basic Grammar and Mastery of Both Oral & Written
Buiding your Credibility in Customers Service
Working with Customers
Managing Customers Inreaction
Trust as the Foundation of Relationship
Self-Awareness
Interpersonal – Intrapersonal Relationships
Elements of Teamwork
Effective
Communication
Personal Responsibility
Commitment vs Compliance
Team Playing Skills
Self-Awareness
Self-Empowerment
Personal Responsibility
Assertiveness
Goal Setting & Getting
Effective Communication
Being vs. Doing
Power Selling Techniques
Excellent Customer Service
